# Appendix B - Global KPIs tracked in REP

Category | Workstream | Measure Type | Measure Name | Measure Definition
Surface | Labor | KPI | # of stores visited per month | # of unique retail outlets visited by MS hired reps per month.
Surface | Labor | KPI | # of store visits per month | # of total actual store visits including multiple visits to the same store
Surface | Education | KPI | # of 1:many training impressions | # of RSP impressions via 1:many training events (# of "impressions" not # of unique RSPs trained) e.g. 1 RSP may attend 3x 1:M training = 3 impresssions
Surface | Education | KPI | # of 1:1 training impressions | # of RSP impressions via 1:1 training events (# of "impressions" not # of unique RSPs trained) e.g. 1 RSP may attend 3x 1:1 training = 3 impresssions
Windows | Labor | KPI | # of stores visited per month | # of unique retail outlets visited by MS hired reps per month.
Windows | Labor | KPI | # of store visits per month | # of total actual store visits including multiple visits to the same store
Windows | Education | KPI | # of 1:many training impressions | # of RSP impressions via 1:many training events (# of "impressions" not # of unique RSPs trained) e.g. 1 RSP may attend 3x 1:M training = 3 impresssions
Windows | Education | KPI | # of 1:1 training impressions | # of RSP impressions via 1:1 training events (# of "impressions" not # of unique RSPs trained) e.g. 1 RSP may attend 3x 1:1 training = 3 impresssions
Office | Labor | KPI | # of stores visited per month | # of unique retail outlets visited by MS hired reps per month.
Office | Labor | KPI | # of store visits per month | # of total actual store visits including multiple visits to the same store
Office | Education | KPI | # of 1:many training impressions | # of RSP impressions via 1:many training events (# of "impressions" not # of unique RSPs trained) e.g. 1 RSP may attend 3x 1:M training = 3 impresssions
Office | Education | KPI | # of 1:1 training impressions | # of RSP impressions via 1:1 training events (# of "impressions" not # of unique RSPs trained) e.g. 1 RSP may attend 3x 1:1 training = 3 impresssions
Xbox | Labor | KPI | # of stores visited per month | # of unique retail outlets visited by MS hired reps per month.
Xbox | Labor | KPI | # of store visits per month | # of total actual store visits including multiple visits to the same store
Xbox | Education | KPI | # of RSPs trained 1:1 MS Led | How many RSP are being trained face-to-face by Microsoft staff or Microsoft-hired field reps.