# Technical Support

Please complete the form below to submit a trouble ticket to the development team.

This email and form below are monitored twenty-four hours a day with a response time of less than 2 hours. We can help you most efficiently when we are provided enough detail to help us replicate the problem you are experiencing. Examples A below are considered much too vague for us to help without asking for more detail. Example B below provides us enough detail to help resolve the problem faster.

Reporting Examples A: 1) I was using a call report and it stopped working. 2) It does not send. 3) It crashes when I use it. | Reporting Example B "I am Lisa Johnson, lisa.johnson@microsoft.com. I am in Mexico. My handset is a Nokia 521 with my primary language set to Spanish. When using a call report called Best Buy Report, anytime I try and take a picture, the program throws me out of the application. This is not intermittent and I can reproduce this every time I try and take a photo."