Technical Support

Please complete the form below to submit a trouble ticket to the development team.

You may also email the team or send attachments to this email address (screen shots etc.) at msftreps@westlakesoftware.com . However, if you do email us, please use the form below as a guide to assist us with all the information we need to help support you in the most efficient way. If the issue is is in regard to a feature on Windows 8.x client application, please make use of the diagnostic report feature. Details of how to use diagnostic report can be found in Appendix D - Quick Tips

This email and form below are monitored twenty-four hours a day with a response time of less than an hour. We can help you most efficiently when we are provided enough detail to help us replicate the problem you are experiencing. Examples A below are considered much too vague for us to help without asking for more detail. Example B below provides us enough detail to help resolve the problem faster.

Reporting Examples A:

1) I was using a call report and it stopped working.

2) It does not send.

3) It crashes when I use it.

Reporting Example B

"I am Lisa Johnson, lisa.johnson@microsoft.com. I am in Mexico. My handset is a Nokia 521 with my primary language set to Spanish. When using a call report called Best Buy Report, anytime I try and take a picture, the program throws me out of the application. This is not intermittent and I can reproduce this every time I try and take a photo."

NOTE:

If you want to provide us suggestions for enhancements, instead of submitting a ticket, please email the details to MSFTREP@microsoft.com

Trouble Ticket Form

First Name:

Last Name:

Email:

Your Country:

I am reporting an issue with:

If this issue is happening on your device, what is the make and model of your device:

What language is your device set to:

The problem:

Please provide us enough detail to assist us in trying to reproduce the problem you are having.
For example, if this is an online issue, what page are you on? What order of items did you click on to cause the issue? Etc.:

Can someone in your office on their device reproduce the same issue?

Please choose the screenshot file to upload: